1. Overview
Products are sold directly through NiftyTheme via Paddle. Paddle acts as Merchant of Record, so all payments and refunds are processed through Paddle's systems.
2. Eligibility for Refunds
Refund requests for our digital goods must be submitted within 14 days of purchase.
Eligible if:
- The product fails to function as described.
- There is a material mismatch between the product listing and the delivered item.
Not eligible if:
- The product has been downloaded and successfully installed.
- The issue is WHMCS version incompatibility that was disclosed in the product listing.
- The request is based on a change of mind after download.
3. How to Request
Contact support@niftytheme.com with your order number, a description of the issue, and any relevant screenshots. We aim to respond within 2 business days.
4. Processing Time
Approved refunds are processed by Paddle and may take 5–10 business days to appear depending on the payment method.
5. Custom Development Services
These services are non-refundable once development has commenced, as outlined in the project agreement signed before work begins.